Technology is continuously evolving at a rapid pace, and so is the consumer landscape. In this fiercely competitive environment, being loyal to only one brand is a big commitment. Customers are becoming more demanding. Everything is at our fingertips across the globe. To thrive in the constantly evolving digital landscape, the ability to keep up with the user’s interface up-to-date is crucial.
The time is ripe for businesses to emerge with innovative ideas and to introduce unique features that have never been used before. Businesses can redefine market dynamics at a global scale with a well-established platform.
Table of contents
- Introduction
- Food, Medicine, Retail and Grocery
- How can your business have the edge?
- Think big. Think on-demand.
In today’s day and age, with just a single tap, everything can be delivered to your doorstep. On-demand delivery platforms have the power to take control of regulating the business’s service or product in the quickest way possible. For running businesses, the need to get the best out of their on-demand delivery services has changed completely.
The online food delivery market will hit the global mark of $161.74 billion by 2023. The size of the global e-pharmacy market is expected to rise to $551.7 billion by 2030. With less than 30-minute delivery in place (and at places less than 10!), the on-demand applications are breaking barriers to bring the customers to choose and see results in the physical world.
Within a quick span of two years, the delivery revolution has only just started, you have the opportunity to invest early and reap the benefits all while managing and building the core processes from within.
Let’s us a quick look at the top segments of today’s delivery environment and what has changed in each of them to satisfy the demands of their customers.
Food, Medicine, Retail and Grocery
Mini-warehouses also known as “dark stores” are quietly taking over urban space. By allowing customers to get their local orders delivered within minutes, the convenience is mind-bending.
This further proves that investing in door-to-door delivery of anything is the best bet since the demands of booking a consultation, and finding a nearby lab/convenience store will always be in demand. Also, getting prescribed medicines/super-mart groceries delivered to the doorstep even during hours of emergency will have a profound effect on the user as well.
This real-time delivery model has disrupted almost every business model of physical stores as well as the e-commerce sector with features such as real-time alerts, dynamic re-routing for tackling real-time road conditions, and much more.
While the race to deliver within minutes is shaking up the technological landscape, the majority of deliveries largely depend on the location of the seller from where the order is placed.
How can your business have the edge?
Let’s start with accurate quotations. Different delivery providers quote different amounts because of the varying quality values of their systems. With quick comparison over different delivery providers, the customer can choose as per his/her budget for the delivery to take place. This is where the real-time solution meets the in-app data sync to present accurate and simple price offers with attentive discounts and deals to close the attention span to only one. This requires an in-depth knowledge of your fleet availability and inventory statistics.
Coordinated, flexible, on-demand delivery
The entire on-demand delivery process must be synced from end to end from the moment the order is placed, and the system provides the ETA to your customer’s door. A flexible system in place provides easy cost-cutting methods at the last mile flow for all fulfillment models.
For example, to fulfill same-day pickup of retail orders, the things that you should already be prepared for are the availability of the presence of the local inventories, source orders to the correct location, along the staff location in time for pickup.
The same goes for ship-from-store orders. This synced approach is distributed by regular real-time updates by push notifications from the app. The admin can check the updates on store inventory, retail staff, and drivers (external fleets) regularly for replacement allocation.
Integrating third-party delivery services
All data has to be collected in a central location, especially when you work with multiple aggregators or delivery service providers. The core of on-demand delivery is the ability to meet customer demand without any compromise. No matter the time of day.
If small startups need to compete with big brands, they have to be able to react quickly to customer needs.
By adding third-party delivery solutions to manage the on-demand orders, brands can make the best use of their on-demand (and scheduled) deliveries to expand brand awareness and keep customer satisfaction at all times. Despite being difficult to manage and coordinate, using a third-party delivery hub is essential when you have no option but to supply as per the request for customer demands.
Driver Visibility and Data
By having high-level data on delivery fleets as well as precise knowledge about each driver, companies can minimize potential risk. When it comes to tackling issues of orders not getting delivered to the customers, but the delivery person says the order is fulfilled.
Digital proof of delivery, bar code scanning, and real-time tracking apps are some of the two-factor authentication to keep track of delivery fulfillment.
The effect of this reduces the support teams’ workload by massive leaps and boundaries. It also makes the physical operations a lot more transparent, allowing the admin to pinpoint the source of the issue and prevent it from happening again at that location.
Think big. Think on-demand.
After the successful launch of the Gojek clone, we made Delivery All for entrepreneurs who wanted a ready-made delivery application. Delivery All is built on a wide range of features that have made the application already very popular among our client base. It can deliver anything from groceries to stationaries. All the features are thoroughly inspected by taking feedback from countless numbers of responses from our clients globally. Take a look at the free demo and launch your own delivery business in just 7-8 days.
